RETURNS & EXCHANGES.
Start ReturnHow do I return or exchange my product?
To return or exchange a product, you must login to your account on gearboxsports.com. From your account dashboard find the order you wish to request a return. Click the "Request Return" button and follow the prompts. If your purchase was made through a Gearbox authorized dealer, please contact the dealer directly. Policies and procedures will vary between dealers. Please note that used products without manufacturer defects are typically not eligible for refunds or exchanges.
Return Policy
Gearbox offers a full refund on all products within 15 days of delivery. Items must be purchased directly from Gearboxsports.com or Gearbox Headquarters. To qualify for a full refund, products must be returned in brand new condition, unused, unwashed, unworn, undamaged with the original packaging. Any signs of use disqualify the product from a full refund. If used, the product may be eligible for an exchange. Restrictions for exchanges apply based on Exchange Policy. Gearbox will provide one free Return Label for any qualifying purchase of $75.00 or more that has been purchased directly from Gearboxsports.com or Gearbox Headquarters. For purchases under $75.00, Gearbox can provide a flat rate return label for a fee.
Does Gearbox provide return labels?
Gearbox will provide one free Return Label for any qualifying purchase of $75.00 or more that has been purchased directly from Gearboxsports.com or Gearbox Headquarters. For purchases under $75.00, Gearbox can provide a flat rate return label for a fee.
Exchange Policy
Gearbox offers one exchange within 30 days of delivery. Items must be purchased directly from Gearboxsports.com or Gearbox Headquarters. Certain restrictions apply to various product types. A return label is provided for one qualifying exchange with a value of $75.00 or more. For purchases under $75.00, Gearbox can provide a flat rate return label for a fee. For most exchanges, products must be in new condition. Special Product Policies: Paddles/Racquets: Gearbox will provide one exchange per paddle/racquet purchase within 30 days of delivery. Any broken, severely used or damaged product will not qualify for refund or exchange. Some restrictions may apply and at the sole discretion of Gearbox. Multiple exchanges are not permitted on the same qualifying purchase. Gearbox recommends its Demo Program for product testing. Protective Eyewear: Eyewear sales are final once protective film has been removed. For brand new eyewear, protective film and packaging must be intact for exchange. Gearbox permits one exchange per qualifying purchase. Clothing: Exchanges are permitted for unworn, unused clothing. Tags must be attached to be eligible. Worn or damaged apparel do not qualify for an exchange and are a final sale.
Refunds Policy
If your return meets all Gearbox return requirements, it may take up to 7-10 business days to apply a credit to your original payment method. Cash refunds are not provided. Please note, returns must first be delivered to Gearbox and evaluated before a refund can be granted.
Defective Product Warranty Claim
If you have purchased a product that you feel is defective, you will need to submit a warranty claim. You may submit a warranty claim directly to Gearbox Headquarters even if your product was purchased through an authorized Gearbox dealer. You will need the following information to obtain a RMA for a warranty claim. Proof of purchase such as the original purchase receipt, Date of purchase, Name of product. Please note, you must be the original purchaser to file a warranty claim. Gearbox manufacturer warranties do not transfer and become void if you purchase a used product.
