Shipping.

SHIPPING & TRACKING

Where does my order ship from?

Gearbox ships all orders from San Diego, California.

Can my order be delivered to a APO or FPO address?

Yes, shipping to an APO or FPO address can be arranged by telephone only. The order may not be placed on the website. Please contact Gearbox at 1.877.443.2726 to arrange your order. Free shipping and flat rate offers do not apply. Some restrictions may apply when shipping to an APO or FPO address.

Can my order be delivered to a P.O. Box?

No, Gearbox does not ship to P.O. Box addresses.

Can my order be delivered to an international address?

Yes, with some restrictions. All international shipment must be placed by telephone. Please call 1.877.443.2726 for assistance. Free shipping and flat rate shipping offers do not apply. All duties and shipping fees are paid for by receiver. All shipments are FOB San Diego, California. Hablamos Español.

Once I place my order, how quickly does it leave the Gearbox warehouse?

Orders are processed for shipping Monday - Friday. Orders that are placed on a major holiday, Saturday or Sunday will be processed on the next business day for shipping. Orders typically ship within 24-72 hours for all in-stock items. If an order is placed for an item that is out of stock, a Gearbox Customer Representative will contact you immediately. Please note this may delay shipping time. Shipping times may also vary depending on the shipping method selected.

What carrier is used to ship my order?

Gearbox uses UPS Ground service as its standard carrier for all US deliveries. USPS may also be used at the discretion of Gearbox when selecting flat rate shipping. Please note, signature service is not required with deliveries. If you would like Gearbox to require signature service, please contact us immediately at 1.877.443.2726 or you may include a note with your order at the time of submission.

How does my order qualify for Free Shipping?

All orders over $39.00 qualify for free shipping. Free shipping is only available to the contiguous 48 states. Shipments to Alaska and Hawaii are excluded from free shipping offers. You must select the free shipping option at the time of checkout. If this option is selected, Gearbox will deliver your package via UPS ground service or USPS service.

How does my order qualify for $6.00 Flat Rate Shipping?

All orders with ground service being delivered to the contiguous 48 states qualify for flat rate shipping. If you select Flat Rate Shipping, your order will be shipped by either via UPS ground service or USPS depending on size and weight of the package. Gearbox retains the right to select the best carrier when shipping via Flat Rate. Shipments to Alaska and Hawaii are excluded from the flat rate shipping offer.

I need my order quickly, can I expedite my shipping?

Yes, you may select from a variety of shipping methods including 3-Day Air, 2-Day Air or Next Day Air service. Shipping fees for air service will vary depending upon the destination, package size/weight and the selected service. The receiver is responsible for all shipping fees that may apply when choosing air service. Please note, orders can take 24-72 hours to leave our warehouse. Once shipped, your preferred expedited service type will be selected.

Can I track my order?

Yes, all orders are shipped with tracking. You will receive an email alerting you that your order has shipped and a link to track your package will be included. Please add info@gearboxsports.com to your address book to ensure proper delivery of emails from Gearbox. If you do not receive tracking information, please email us at inforeturns@gearboxsports.com. We are happy to re-send you this information.

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